I had the opportunity to work with Microsoft Game Studios on a project designed to use an expert player in a teaching scenario as a model for in-game tutorial. Our goal was identify behaviors, actions, and techniques that could inform future design. See the findings presentation here.
Even gamers are good at reading body language and social cues. A friend can tell when you are frustrated, stuck, or feeling accomplished and they can give you the feedback you need and want. Learning and enjoyment of a new game are tied to feedback, support, and reinforcement. Tutorials and games need to respond like a friend. If the game makes you feel good about your skills, abilities, and progress… you will enjoy the experience and want play again.
Results Presented at E3 2014
C. Ashby Fiser, Laurel Stone, Matt Soave, and Anna DeWitt